Refund, return and cancellation policy
Cases where you are eligible for refund:
- You can refund partial* unused balance within 14 days of payment.
- You can refund partial* unused balance after being unable to use service for 14 days within your production pipeline.
If not these cases, we have the right to refuse the refund. If you have any circumstances, please let us know in time. In context of online services, refund and return have equal meaning.
* - Partial refund excludes payment processor fees for processing your transaction and refund.
Customers requesting a refund are required to e-mail their inquiries to:
To complete your refund, we require an electronic copy of receipt or proof of purchase.
Your refund request will be answered and processed promptly. If you do not receive any reply, please contact us via alternative means (nobody is safe from e-mail non-delivery).
Services associated with UpVision are delivered to you “as-is” according to UpVision terms of service by providing access to various features of our service.